Array
(
    [name] => BfmTerms
    [title] => Terms & Conditions
    [content] => <div id="terms">

<h2 class="terms">Customer Service Policy</h2>
<ul>

<li>
<strong>Clear product information and additional technical support:</strong>
We will always attempt to describe products in plain English in a condensed format to help you choose and compare products easily. On top of this we display, wherever possible, all technical data sheets, manuals and certifications in additional tabs to allow you to fully research the products displayed by us. Our sales staff are trained to advise you on technical issues and are happy to assist you over the phone or by email. 
</li>
<li>
<strong>Single point of contacts:</strong>
No customer wants to be passed around from one telephone operator to the next. Our sales staff are trained to deal with all aspects of customer service. They will advise about products, take orders, deal with any complaints without passing you on to other staff members. Should a staff member not know the answer to your question, they will find out for you and will ring you back. They can also speak with the manufacturer on your behalf and let you know their answers. Should you wish to speak to a manager, they will of course transfer you to the relevant manager to deal with your query. All our staff have their own telephone numbers, so that you can always ring them directly if you want to follow up any discussion.
</li>


<li>
<strong>Should you change your mind:</strong> 
Should you change your mind, we offer twice the legal requirement for the returns period without quibbling. See also our Returns Policy. 
</li>
<li>
<strong>Shipping:</strong>
If you order before 2:30pm, you will normally receive your goods the next working day. More details can be found in the Delivery section of our Terms and Conditions. 
</li>
<li>
<strong>Complaints:</strong> 
We will always try to do everything right first time. Sadly, errors can still happen. If we make an error, we promise that we will do our best to rectify the situation as soon as possible. We will discuss the possible solutions with you and then agree the corrective actions together. We will also keep a record about what has been agreed in our customer database so that we can always continue our discussion with you at a later date should the need arise. Please notify us of any complaints by e-mailing us at <a href="mailto:complaints@safelincs.co.uk">complaints@safelincs.co.uk</a> and we will do our best to help you. Your complaint will be treated confidentially. We will acknowledge your complaint within 5 working days and will advise you about the length of time it will take to resolve the complaint. We will also keep you informed throughout the process.</li>
</ul>


<a name="delivery" id="delivery" /></a>
<h2 class="terms">Delivery</h2>
<ul>
<li>We offer Free shipping for all Britannia P50 Fireworld extinguishers.</li>
<li>All Britannia extinguishers will delivered to site by the engineer at the time of installation. The engineer will call you to arrange a suitable time and date for the installation to take place (in some cases we may deliver the extinguisher separately, if this is nescessary we will call you in advance. Should we be out of stock of an item, we will inform you as soon as possible. </li>

<li>Customers living in remote areas should note that some installation
services may be affected, or not available. We will inform you as soon as possible
of any potential problems. If you want to check before placing an order, please
call us on 0800 612 6717. </li>
<li>Installations are carried out within 14 days.</li></ul>

<h2 class="terms">Refurbishment Service</h2>
<ul>
<li>We offer a complete refurbishment service for the Britannia Fireworld extinguishers when they are 10 years old or in cases where they are accidentally discharged or damaged. The refurbishment will extend the life of the extinguishers for a further 10 years. The cost of the refurbishment is £50 ex VAT and includes on site collection and immediate replacement with an already refurbished unit. A Britannia Fireworld extinguisher cannot be refurbished to last beyond 20 years and must be completely replaced at this time. </li>
</ul>
<h2 class="terms">Warranty, Faults and Transport Damages</h2>
<p>This policy is in addition to your statutory rights. </p>
<ul>
<li>Britannia Fireworld extinguishers are covered by a 10 year warranty. If you find
a product fault within the warranty period, please call us as soon as you can on 0800 612 6717. We will arrange a swap out where we deliver the replacement goods at the same time as we collect the faulty unit.</li>
<li>If we ship the extinguishers to you prior to the engineer arriving, we would ask you to please check the condition of your package <strong>before</strong> signing for the receipt of the goods. If you see damage on the outer packaging, this must be noted on your copy of the delivery note and on the copy for the carrier.
You can refuse damaged parcels without signing for these. If you find the transport
damage after the carrier has left, please inform us instantly. If the claim is
made on the same day as the delivery, we will still accept liability. Failure
to note damage might affect replacement or refund from us for items damaged in
transit. <a name="cancel" id="cancel" /></a></li></ul>
<h2 class="terms">Returns Policy</h2> 
<ul>
<li>You can cancel your order (or any part of it) for any reason before delivery 
or within 14 days from receipt of delivery. Email us or call us on 0800 612 6717 
if you have not received the goods yet or if you are in possession of the goods 
and are running close to the end of the 14 days or simply send us the goods with 
the return slip filled in. </li>
<li>Please pack the  goods in their original packaging. The goods need to be in a re-sellable  condition to be fully refunded. British Standards copies cannot be accepted back if the packaging is opened.</li>
<li>We will refund the sales price and the initial postage and packing charges within 30 days of receiving the goods back from you. We do not charge a re-stocking fee. 
<br /></li>
<li>You need to return the goods to us at your cost within two weeks following your 
cancellation. Should the goods not be returned within these two weeks, we will 
collect the goods and deduct the carrier charge of this return from your refund. </li>
<li>If you do not require the ordered goods at the point of delivery and you refuse 
the delivery for this reason, we can deduct the cost for the return shipment from 
your refund.</li>

<br />Any returns within the UK should be sent, together with your original order details, to: 
<br />
<br />Safelincs Ltd 
<br />Unit 1 Farlesthorpe Road Alford 
<br />Lincolnshire 
<br />LN13 9PS 
<br />United Kingdom <a name="service" id="service" /></a> </li></ul>

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