Kirklees is a metropolitan borough in West Yorkshire, England. It has a population of over 400,000 and has Huddersfield, the largest settlement in the district, as its centre of administration.
The Kirklees borough has an estimated 45,000 householders in fuel poverty, meaning they are unable to adequately heat their homes. The council introduced the warmzone initiative to help every household improve its energy efficiency with a range of support services. Kirklees Council offered all householders, free of charge, a number of improvements including cavity wall and loft installation and low energy light bulbs.
At the same time, to improve the residents’ safety, every customer in the region could request a free carbon monoxide alarm.
To fulfil this project the council was looking for an organisation that could provide over 120,000 off EN50291 compliant alarms, bearing the Kirklees Council logo, to all households. Evidence of a proven track record of customer service was needed together with the ability to deal with a large number of telephone queries. The successful supplier also needed a quality assurance system consistent with the requirements of BS ENISO9001.
Safelincs won the business because it was able to demonstrate a consistent commitment to customer care and service. Having met the requirements on price and quality it exceeded the stipulated warranty period by two years. Safelincs sources its products only from quality suppliers, including Kidde and El-Electronics. Its highly trained customer care personnel proved to the Council that they were able to answer all queries directly without having to seek assistance.
As well as meeting the product criteria, Safelincs was able to show it could provide the same high level of service whether supplying bulk orders to large organisations or large numbers of single items to individuals.
By the time the project was complete Safelincs had supplied 120,000 carbon monoxide alarms.
One resident detected carbon monoxide as soon as she turned her new carbon monoxide detector on. Her husband had not been well, feeling sleepy and tired all the time. She too had been suffering from headaches. After the appliances were checked in the home it was discovered that there was a major carbon monoxide leak. This couple were lucky to detect the presence of the carbon monoxide before it was too late.
“Working with Safelincs has been a rewarding experience. They are flexible and proficient and is providing Kirklees Council’s pioneering Carbon Monoxide monitor delivery project with an efficient service for both ourselves and our residents,” said Vicki Sutcliffe, Kirklees Council.
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