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The Customer

Metroline has a fleet of 1,682 buses and operates across 99 routes, mostly in London. It employs 5,000 people and in 2012 carried over 250 million passengers.

The Challenge

Metroline needed to replace and service the fire extinguishers in hundreds of its buses within a tight time frame. The challenge arose as most of these buses were out on the road for the majority of the time. The company also needed to establish a process to guarantee that in the future appliances on its entire fleet were serviced in a timely and logical manner.

metroline-case-study

The Solution

To ensure that all buses had the installation and servicing carried out on time, Safelincs engineers worked through the night for several weeks.

Now Safelincs has taken on the annual servicing of all extinguishers on the company’s buses. As extinguishers come to the end of their useful life, Safelincs provides replacements.

“Each time a bus has its MOT, one of our engineers will ensure that that the on-board extinguisher is serviced and, if necessary, replaced,” explained Stuart Baxter, Business Development Manager at Safelincs.

All of Safelincs’ work is carried out in accordance with BS5306 and certified by BAFE approved engineers.

The Benefit

Metroline is being supplied with specialist extinguishers to suit the needs of its fleet and now has a structured, cost-effective process for ensuring that they are regularly serviced and replaced when necessary.

“We have a duty of care to ensure that our passengers remain safe,” said Nik Phiniefs, Head Buyer for Metroline. “We selected Safelincs because they were very professional and totally transparent in their dealings. There are no hidden charges so we can accurately forecast our expenditure.”

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