This leading online and home shopping retailer has an annual turnover of over £1.5 billion and over five million customers. It has a number of UK based contact centres and warehouses that handle over 19 million calls and over 53 million items per year. Its website attracts more than 270 million visits each year.
Every business seeks to eliminate unnecessary costs. The expense of having its fire extinguishers serviced by outside engineers was something this catalogue company wanted to minimise. The company also had hundreds of extinguishers that had come to the end of their life and needed replacing.
Safelincs came up with a solution that completely eliminated the annual visit from an external engineer for all extinguishers that needed replacing – the P50. This appliance, available in powder and foam versions, is unique in that the main casing in made from plastic, reinforced with aramid fibre, the material from which bulletproof vests are made, and the metal elements are brass.
Because of this it will not rust or corrode which means that the contents are well protected removing the requirement for the yearly visit from an external engineer. A simple check that can be carried out by a member of staff is all that is required.
The extinguishers do not need refilling after five years, unlike most appliances, and are guaranteed for ten years. After this time they can be refilled and used for another ten years. At the end of their life the units are 100% recyclable.
Safelincs offered the customer a phased introduction of the P50 extinguishers. Entire buildings were converted to the new extinguisher provision and any traditional extinguishers still usable were consolidated in one of the remaining buildings to save the customer costs. Those traditional extinguishers are still maintained by Safelincs.
The company was spending a lot every year on having its extinguishers serviced. With the P50s, one of its own staff can carry out an annual visual check quickly and easily, eradicating external costs. The engineer who installed the P50s also demonstrated to staff how to carry out the straightforward visual inspection. Safelincs also has a short video on its website that runs through the process.
With the appliances that do not yet need replacing the customer is benefiting from servicing from Safelincs that is competitively priced, transparent and without hidden extras. All work is carried out in accordance to BS5306 and certified by BAFE approved engineers.
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