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(
    [name] => Cancellation
    [title] => Cancellation of Orders
    [content] => <p>You can cancel your order from the moment you order up to 30 days following the day you receive your goods. We will refund the sales price and the initial postage and packing charges within 14 days of receiving the goods back from you. You need to return the goods at your cost to us within the 30 days cancellation period. Should the goods not be returned to us within this cancellation period, we can offer to collect the goods and deduct the direct costs of this return from your refund. If you do not require the ordered goods at the point of delivery and you refuse the delivery for this reason, we can deduct the cost for the return shipment from your refund.</p>
<p>Please pack the goods in their original packaging. The goods need to be in a re-sellable condition to be refunded. If goods are not returned in original packaging or re-sellable condition we will reduce the refund value to reflect that the product will have to be sold as incomplete or damaged.</p>
<p>If you struggle to return large or heavy items, please contact us on 0800 088 7311 and we can offer collection of the goods. We will then deduct the cost for this collection from your refund. This service is only possible if the collection charges are less than the price paid by you for the product. Heavy items from remote locations will have significant collection charges. Our staff will quote you a cost for collection based on your product and location.</p>
<p>Any returns within the UK must be directed to:-</p>
<p>The Energy Project (Safelincs Ltd)<br />33 West Street<br />Alford<br />Lincolnshire<br />LN13 9FX<br />United Kingdom <br /><br /></p>
<p>Should your goods arrive damaged, please notify us as soon as possible.</p>
<p>Unused Rolls of DraughtEx:</p>
<p>If you have any unused rolls of DraughtEx when you have finished your project, you can return these to the above address within 3 months from receipt of your order to the above address. Please include a short note detailing your original invoice number, and we will refund you accordingly.To qualify for this, you must have an original invoice or order number, and the rolls must be in an unused condition and suitable for resale.</p>
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