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Delivery Charges
The delivery charge for your order depends on where you live, the total weight of the order and your selected shipping method. Please see table below.
We offer free delivery for many products. When an item with "free delivery" has been added to an order, the whole order will be shipped without delivery charge, as long as the weight bracket is not exceeded.
There may be a higher delivery charge if you live on an island or in a remote location of the UK. Please see our list of "Islands and remote location" postcodes.
Additional Notes
Please note: Fire Doors supplied to England have a delivery charge of £90.00 (ex VAT) per batch, independent from the quantity. Fire door deliveries to Scotland, Northern Ireland and Wales might require a transport surcharge. We will contact you should this be the case to allow you the choice of either cancelling the order or to agree to the surcharges.
Fire safes have free standard delivery (for mainland UK, only), with additional, individually priced options for delivery over steps or hand-carried deliveries.
Special Delivery Instructions
You can leave special delivery instructions for our order but you are responsible for any losses suffered as a result of a parcel being left in a location at your specific request.
Delivery Times
- For cut-off times of different shipping services please see table above. The table also indicates how long the different shipment methods take. Please note that remote and island locations have longer shipping periods than indicated.
- The cut-off for pallet deliveries is 1pm.
- Economy service can take up to one week.
- Fire safes can take between 4 and 14 working days.
- Fire doors have a leadtime of 2 to 3 weeks, depending upon whether the door is standard or bespoke.
- Should we be out of stock of an item, we will inform you as soon as possible.
- Unfortunately, we cannot offer compensation for deliveries that are delayed.
- Customers living in remote areas should note that some delivery/servicing/installation services may be affected, or not available. We will inform you as soon as possible of any potential problems. If you want to check before placing an order, please call us on {company.telephone}.
- Installations are carried out within 14 days. Servicing of fire extinguishers is carried out within 30 days.
- If a customer is not in when delivery is attempted, the delivery driver will leave a card with details of the local depot. Please note that if the parcel cannot be delivered after several days and has to be returned, we reserve the right to charge you a second delivery charge for re-delivery, should you still wish to receive the product.
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