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Delivery Charges
The delivery charge for your order depends on where you live, the total weight of the order and your selected shipping method. Please see table below.
We offer free delivery on certain products. When an item with "free delivery" has been added to an order, the whole order will be shipped without delivery charge.
There may be a higher delivery charge if you live in the Islands or a remote location of in the UK. Please see our list of "Islands and remote location" postcodes.
Special Delivery Instructions
You can leave special delivery instructions for our order but you are responsible for any losses suffered as a result of a parcel being left in a location at your specific request.
Delivery Times
- If goods are ordered before {page.deliveryCutOffTime.12h}, we will usually despatch the same day.
- Most shipments are sent with next day delivery (working days only) transport. Some products weighing less than 2.0 kg might be offered with an alternative economy service with 3-7 working day service. If you have selected economy service and you have not received your parcel within 5 days, please contact us.
- Unfortunately, we cannot offer compensation for deliveries that are delayed.
- Customers living in remote areas should note that some delivery services may be affected, or not available. We will inform you as soon as possible
of any potential problems. If you want to check before placing an order, please
call us on {company.telephone}.
- If a customer is not in when delivery is attempted, the delivery driver/postman
will leave a card with details of the local depot. Please note that if the parcel
cannot be delivered after several days and has to be returned, we reserve the
right to charge you a second delivery charge for re-delivery, should you still
wish to receive the product.
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