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(
    [name] => DorgardTerms
    [title] => Terms & Conditions
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<div id="content-full">
<h2>Our Advice Service</h2>
<ul>
<li>We are here to help. We can provide you with help and guidance and direct you
to relevant information. Although we will always endeavour to give you the best possible advice, the responsibility for ensuring that you are adhering to fire safety legislation, building regulations, other regulations or best practice remains with you. </li>
</ul>
<h2 class="terms">Customer Service Policy</h2>
<ul>
<li>
<strong>Clear pricing:</strong>
We believe that you have a right to be given clear and unmistakable pricing information. We always display both exclusive and inclusive VAT prices. 
</li>
<li>
<strong>Clear product information and additional technical support:</strong>
We will always attempt to describe products in plain English in a condensed format to help you choose and compare products easily. On top of this we display, wherever possible, all technical data sheets, manuals and certifications in additional tabs to allow you to fully research the products displayed by us. Our sales staff are trained to advise you on technical issues and are happy to assist you over the phone or by email. 
</li>
<li>
<strong>Single point of contacts:</strong>
No customer wants to be passed around from one telephone operator to the next. Our sales staff are trained to deal with all aspects of customer service. They will advise about products, take orders, deal with any complaints without passing you on to other staff members. Should a staff member not know the answer to your question, they will find out for you and will ring you back. They can also speak with the manufacturer on your behalf and let you know their answers. Should you wish to speak to a manager, they will of course transfer you to the relevant manager to deal with your query. All our staff have their own telephone numbers, so that you can always ring them directly if you want to follow up any discussion.
</li>
<li>
<strong>Customer Feedback:</strong>
We would like to understand what you think of us. We therefore send a customer survey to every internet customer and reward our customers for their effort of filling in the survey by drawing a gift voucher every month. We follow the replies up daily and contact you if there is a clear indication that we should provide assistance to you. Our management team also meets weekly to go through all feedbacks and to follow up any comments with general solutions and activities. 
</li>
<li>
<strong>Support during buying process:</strong> 
We have a very user friendly one-step checkout. There is no need to register with us before we display the total costs to you. We will, however, supply you with a username and password AFTER you have placed an order with us in case you want to follow up the progress of your order or if you wish to speed up any future orders. 
Our customer care staff will ring you if there is any problem with your order, be it that payment failed or that your goods are delayed. At that point you can also request changes to the order. We offer multiple payment options, including most payment cards, Paypal and cheques. Any personal data you pass to us is protected very carefully. For further information, please read our <a href="/pages/privacy.html">Privacy Policy</a>. 
</li>
<li>
<strong>Should you change your mind:</strong> 
Should you change your mind, we offer twice the legal requirement for the returns period without quibbling. See also our <a href="/pages/terms.html#cancel">Returns Policy</a>. 
</li>
<li>
<strong>Shipping:</strong>
If you order before 2:30pm, you will normally receive your goods the next working day. More details can be found in the <a href="/pages/terms.html#delivery">Delivery</a> section of our Terms and Conditions. 
</li>
<li>
<strong>Complaints:</strong> 
We will always try to do everything right first time. Sadly, errors can still happen. If we make an error, we promise that we will do our best to rectify the situation as soon as possible. We will discuss the possible solutions with you and then agree the corrective actions together. We will also keep a record about what has been agreed in our customer database so that we can always continue our discussion with you at a later date should the need arise. Please notify us of any complaints by e-mailing us at <a href="mailto:complaints@safelincs.co.uk">complaints@safelincs.co.uk</a> and we will do our best to help you. Your complaint will be treated confidentially. We will acknowledge your complaint within 5 working days and will advise you about the length of time it will take to resolve the complaint. We will also keep you informed throughout the process.</li>
</ul>
<h3>Payment security</h3>
<ul>
<li>Your credit card transactions are handled by Sagepay, one of the market leaders
in secure online transactions. </li>
<li>The transfer of the purchase details from the retailer's site to Sagepay are
encapsulated using Sagepay's own encrypted and digitally-signed protocol. </li>
<li>Any communication between the shopper and Sagepay is encrypted to the maximum
strength supported by the shopper's browser using 128 Bit encrypted sessions.
Shoppers are also protected from fraudulent use of their card in a "cardholder
not present" environment by their card issuers. The card issuer provides the
right for a shopper to dispute a transaction if the goods/services did not arrive
or if the card was used fraudulently. </li>
<li>If you should have any questions regarding security, please contact Harald Dewick-Eisele
at <a href="mailto:security@safelincs.co.uk">security@safelincs.co.uk</a></li></ul>

<h2>Delivery</h2>
<h3>Delivery Charges</h3>
<ul>
<li>
We offer Free shipping on all orders including Britannia Fireworld extinguishers. <Products ordered separately to the Fireworld extinguishers will also be shipped free/li>
</ul>
<h3>Special Delivery Instructions</h3>
<ul>
<li>If you add special delivery instructions, please leave a signed piece of paper
with the same instructions on the outside of your door, as the driver is otherwise
not able follow your instructions. If you have left a delivery instruction
to, for example, 'leave parcel in porch if not in', we cannot provide you with
a proof of delivery, should the parcel go missing. We will, however, provide a
proof of shipping, if requested. </li>
<li>You are responsible for any losses suffered as a result of a parcel being left
in a location at your specific request. <a name="delTimes" id="delTimes" /></a> </li></ul>
<h3>Delivery Times</h3>
<ul>
<li>If goods are ordered before 2:30pm, we will usually dispatch the same day. The cut-off for pallet deliveries is 1pm.</li>
<li>Most shipments are sent with next day delivery (working days only). Lighter parcels up to 2.0 kg are sent with Royal Mail second class. Should we be
out of stock of an item, we will inform you as soon as possible. </li>
<li>Unfortunately, we cannot offer compensation for deliveries that are delayed.
</li>
<li>Customers living in remote areas should note that some installation
services may be affected, or not available. We will inform you as soon as possible
of any potential problems. If you want to check before placing an order, please
call us on 0800 612 6717. </li>
<li>Installations are carried out within 14 days.</li>
<li>If a customer is not in when delivery is attempted, the delivery driver
will leave a card with details of the local depot. Please note that if the parcel
cannot be delivered after several days and has to be returned, we reserve the
right to charge you a second delivery charge for re-delivery, should you still
wish to receive the product. </li></ul><a name="warranty" id="warranty" /></a>
<h2 class="terms">Warranty, Faults and Transport Damages</h2>
<p>This policy is in addition to your statutory rights. </p>
<h3>Warranty and faulty items</h3>
<ul>
<li>Britannia Fireworld extinguishers are covered by a 10 year warranty. If you find
a product fault within the warranty period, please call us as soon as you can

on 0800 612 6717. We will arrange a swap out where we deliver the replacement goods at the same time as we collect the faulty unit.</li></ul>
<h3>Transport damage</h3>
<ul>
<li>We would ask you to please check the condition of your package <strong>before</strong> signing for the receipt of the goods. If you see damage on the outer packaging, this must be noted on your copy of the delivery note and on the copy for the carrier.
You can refuse damaged parcels without signing for these. If you find the transport
damage after the carrier has left, please inform us instantly. If the claim is
made on the same day as the delivery, we will still accept liability. Failure
to note damage might affect replacement or refund from us for items damaged in
transit.</li></ul>
<h2>Returns Policy</h2> 
<ul>
<li>You can cancel your order (or any part of it) for any reason before delivery 
or within 14 days from receipt of delivery. Email us or call us on 0800 612 6717 
if you have not received the goods yet or if you are in possession of the goods 
and are running close to the end of the 14 days or simply send us the goods with 
the return slip filled in. </li>
<li>Please pack the  goods in their original packaging. The goods need to be in a re-sellable  condition to be fully refunded. British Standards copies cannot be accepted back if the packaging is opened.</li>
<li>We will refund the sales price and the initial postage and packing charges within 30 days of receiving the goods back from you. We do not charge a re-stocking fee. 
<br /></li>
<li>You need to return the goods to us at your cost within two weeks following your 
cancellation. Should the goods not be returned within these two weeks, we will 
collect the goods and deduct the carrier charge of this return from your refund. </li>
<li>If you do not require the ordered goods at the point of delivery and you refuse 
the delivery for this reason, we can deduct the cost for the return shipment from 
your refund.</li>
<li>If you struggle to return large or heavy items, please contact us on 0800 612 
6717 and we will arrange collection of the goods. We will deduct the cost of this 
collection from your refund. 
<br /></li>
<li>Products which are made to measure or to customer specification (eg fire doors)
can not be returned and refunded unless faulty. 
<br />
<br />Any returns within the UK should be sent, together with your original order details,
to: 
<br />
<br />Safelincs Ltd 
<br />Unit 1 Farlesthorpe Road Alford 
<br />Lincolnshire 
<br />LN13 9PS 
<br />United Kingdom </li></ul>
<h2>Tax</h2>
<ul>
<li>Our prices include UK VAT of <?php echo retrieveOption("GB_taxstandard"); ?>% (VAT no GB827 6397 88).</li></ul>
</div>
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