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We are here to help and can provide you with help and guidance or direct you towards relevant information. If you have any queries relating to the fire safety needs of your home or business, please contact us on 0800 6126537. Although we will always endeavour to give you the best possible advice, the responsibility for ensuring that you are adhering to fire safety legislation, building regulations, other regulations or best practice remains with you.

There is regulation with regards to the maintenance of many fire safety products. Fire extinguishers, for example, must be serviced every 12 months. You are responsible for setting up any service and maintenance programmes required for the products which you purchased from us. However, to help you with this task, we offer a free reminder service which you can register for after the checkout stage. Just tell us at this point which reminders you wish to receive and at which frequency. The reminders are either emails or texts in which we remind you to carry out regular fire safety tasks such as annual extinguisher service, a 5 yearly extinguisher refill, a smoke alarm test, an emergency lighting test and more. We also offer a free fire safety logbook.

Please note: all mains-powered electrical fire safety equipment must be installed by trained electricians.

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