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Product Warranties
All of our products are covered by manufacturers warranty. For more information on the warranty period please see the individual product page of our website.
Included in all our warranties are:
- Manufacturing defects
- Product defects resulting from manufacturer’s design errors
Excluded:
- Damages resulting from the incorrect handling of a product
- Defects due to a lack of maintenance
- Consumables
- Repairs or modifications carried out by the customer or third parties
- Defects caused by fire or smoke
- Installation in an unsuitable location
- Excluded is any consequential damage caused by the products or their malfunction
What happens if a customer discovers a product fault?
- Please contact Safelincs and inform us about the defect. We will discuss the case with you and will agree on a solution for you. You might be asked to provide photos before we can establish the best way forward.
- We will either arrange free repair or free replacement for your product. This choice is at Safelincs’ discretion.
- Safelincs may ask for a product back for further analysis or repair, in which case we will arrange and pay for the transport and the subsequent return.
- Should a product be returned to us without being defective, we will return the unit to the customer at cost.
International customers:
The warranty still applies; the goods, however, must be sent to us at the customer's expense for repair or replacement and the return shipment must be paid for by the customer.
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