Array
(
    [name] => account-manager-job
    [title] => Account Manager
    [content] => <h1>Jobs at Safelincs — Account Manager</h1>

<div id="job-overview">
<h2>Overview</h2>

<ul class="overview-list">
<li>Responsible for dealing with regular or larger trade/end customers (Account Customers AC) selected by Commercial Development Manager (CDM) or MD and ensuring that their orders are fulfilled in a timely manner and invoiced.</li>

<li>To support the CDM as well as other Business Development Managers (BDM) or Customer Service Representatives (CSR) by handling orders received by the BDM/CSRs. Maintaining the price lists of customers.</li>

<li>Liaising closely with Servicing Manager when orders for services are concerned.</li>
	
<li>Customer online chat: Be the first point of contact for general customer online chat.</li>

<li>To handle international enquiries and quote international customers.</li>

<li>Create monthly reports about international business.</li>
	
<li>To monitor church sales and other portal sales</li>
</ul>
<h3>Exclusions</h3>
<ul class="overview-list">
<li>The Account Manager will not negotiate pricing with AC. This is done by BDM/CDM/CSR unless the BDM/CDM/CSR specifically authorises the Account Manager to do so. </li>
</ul>
</ul>
</div>

<div class="job-roles">
<h2>Role and Responsibilities</h2>
<h3>Liaising with customers</h3>
<ul class="roles">
<li>Being the first point of contact for AC. Dealing with these customers over phone and email on a regular basis</li>
<li>Receiving, processing and invoicing of customer’s orders</li>
<li>Ensuring that all enquiries are dealt with as quickly as possible</li>
<li>Deal with customer and company information with strict confidence</li>
</ul>

<h3>Processing Sales</h3>
<ul class="roles">
<li>Process all sales through the appropriate software</li>
<li>Advise customer if desired item is out of stock</li>
<li>Ensure that all payment details are handled with care and that no details are retained</li>
<li>Provide customers with quotations and pro-forma invoices on request</li>  
<li>Follow up any pro-forma invoices generated</li>
<li>Follow up all quotes generated</li>
<li>Ensure that accounts do not go above agreed credit limit</li>
<li>Contact AC with regards to payments and credit limits on their account</li>
</ul>

<h3>Customer Care</h3>
<ul class="roles">
<li>Deal with AC complaints in a sympathetic and supportive manner</li>
<li>Respond to customer contact through phone, fax or e-mail within 1 day</li>
<li>Record and deal appropriately and quickly with any errors in orders</li>
<li>Arrange the collection of any goods from customer</li>
<li>Track delayed parcels for customers</li>
<li>Record communication with ACs and prospects in CRM</li>
</ul>

<h3>Customer Online Chat</h3>
<ul class="roles">
<li>To represent Safelincs customer service on the Online Chat system, dealing with customer enquiries and orders to Safelincs high standards providing professional, accurate and informative content. </li>
<li>Providing customer care following an online chat may be necessary in certain circumstances</li>
</ul>

<h3>Price lists</h3>
<ul class="roles">
<li>To work in conjunction with other staff members in being responsible for a selection of trade or end customer price lists</li>
</ul>

<p>For each AC the Account Manager will create or maintain a written procedure to document the handling of these customers, as each customer has their own dedicated routines.</p>

</div>

<div id="job-apply">
<h2>How to Apply</h2>
  Apply with a CV and covering letter to Mrs Dewick-Eisele at <a href="mailto:jobs@safelincs.co.uk">jobs@safelincs.co.uk</a>
</div>
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    [TopBar] => Managing our regular and larger customer accounts, their orders and communications, controlling their credit limits and providing these customers with excellent customer service.
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