Array
(
    [name] => advanced-apprenticeship-customer-care-job
    [title] => Advanced Apprenticeship Customer Care (Level 3)
    [content] => <h2>Overview</h2>

<p>This role involves dealing with a wide range of customer inquiries via phone, email and our online chat system. You will also be required to handle customer sales, as well as offering special offers and gather feedback from our customers. Joining our Sales Team will allow you to work in a fast paced environment whilst delivering first class customer service and developing your personal skills, which you will continue to use throughout your career.</p>

<p><strong>Location:</strong> Alford, Lincolnshire</p>

<h2>Roles and Responsibilities</h2>

<ul>
<li>Provide customers with product information via telephone, email or online chat</li>
<li>Deal with all customers in a professional manner</li>
<li>Deal with customer and company information with strict confidentiality</li>
<li>Provide customers with quotations and pro-forma invoices and process sales through appropriate software</li>
<li>Contact customers to ensure that they are happy with their order and the service provided</li>
<li>Offer customers any special offers that may meet their requirements</li>
<li>Deal with customer complaints in a professional and sympathetic manner</li>
<li>Process customer returns in accordance with procedures</li>
<li>Generate reports and update databases</li>
</ul>

<h2>Hours of Work</h2>

<p>You will be working a 30 hour week Monday – Friday, between the hours of 9am and 3.30pm (some flexibility can be offered to accommodate public transport).  As you progress into your apprenticeship you will also be required to work extended shifts and within the weekend rota.</p>

<h2>Wage</h2>

<p>You will be paid £5.00 per hour, including a paid daily half hour lunch break</p>


<h2>Contract Term</h2>

<p>12-18 months</p>

<h2>Training</h2>

<p>You will receive the following training in addition to the Apprenticeship Framework:</p>

<ul>
<li>In-house training on all company policies and procedures, including ISO 9001</li>
<li>In-house training and supplier training on our most popular products ranges</li>
<li>In-house training on the different software packages that are used within the role</li>
</ul>


<h2>Skills Required</h2>

<p>Must have the following skills:</p>
<ul>
<li>Good understanding of IT, able to use Outlook and navigate a website</li>
<li>Good level of English and Maths</li>
<li>Good communication skills, both written and verbal</li>
</ul>

<h2>Personal Qualities</h2>

<p>Must have the following attributes:</p>
<ul>
<li>Passionate about providing outstanding Customer Service</li>
<li>Team player</li>
<li>Be able to work in a professional manner</li>
<li>Be confident and outgoing</li>
</ul>

<h2>Other Information</h2>

<p>With our location in mind the successful candidate must ensure they can get to and from work at the required working hours.</p>

<h2>What Safelincs can offer you</h2>

<p>We can offer you a fulfilling career path and the opportunity to join a supportive team and company that invests in its employees. You will be given opportunities to develop both personally and professionally and will have a variety of learning opportunities.</p>

<h2>How to Apply</h2>

<p>Please submit your application through the <a href="https://www.findapprenticeship.service.gov.uk/apprenticeship/-400369">Apprentice Website</a>.</p>

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