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    [name] => business-development-manager-job-old
    [title] => Business Development Manager
    [content] => <h2>Overview</h2>

<p>You are responsible for communicating and meeting with larger existing and potential customers to build and further develop relationships, increase sales volumes and help our clients find cost-effective fire safety solutions, travelling approximately 2-3 days per week.</p>

<p>You are required to maintain customer accounts and to support the Commercial Development Manager in sales related projects.</p>

<p>In addition, you will support the office based customer service team with their incoming customer communication, deal with customer enquiries and generate and process sales through the appropriate systems.</p>

<p>It is expected that you are working 2-3 days per week in Alford and 2-3 days per week travelling to customers.</p>

<p>The initial target is to become responsible and to develop a minimum turnover of £150,000 of new and maintained customers.</p>

<p><strong>Location:</strong> Alford, Lincolnshire</p>

<h2>Roles and Responsibilities</h2>

<h3>Sales Development</h3>

<ul>
<li>Work with and develop business/public/church and trade customers and to proactively call and visit them</li>
<li>Follow up leads passed to you by the sales team</li>
<li>Sales methods applied must be ethical and follow the company style of Safelincs. We do not allow pressure selling or over-selling of fire safety equipment above the minimum legal requirements. Safelincs, however, encourages cross-selling and the pro-active identification of currently unmet needs of the customer</li>
<li>Carry out formal and informal presentations to customers and at events</li>
<li>Present Safelincs at trade fairs</li>
<li>Coverage: UK</li>
<li>Fulfil and invoice your customers’ orders and manage accounts on an on-going basis</li>
<li>Large and new customer projects (>£4000) must be overseen by yourself to ensure successful completion</li>
<li>Monitor the success of all your customer’s orders after completion by ringing the customer. Larger customer's orders need to be documented with project plans</li>
<li>Plan workload and strategy with Commercial Development Manager</li>
<li>Support Commercial Development Manager with large projects and large existing customers</li>
<li>Communicate with other staff involved in customer contact is important to avoid duplication of efforts
<li>Record all customer interaction and calls in data bases shared with Commercial Development Manager, MD, Account Manager and sales and servicing team</li>
<li>Your journeys are carried out with a pool car</li>
</ul>

<h3>Answering Customer Calls</h3>

<ul>
<li>Take overflow customer calls and deal with their enquiries in a professional manner</li>
<li>Furnish customers with requested details of a specific product, where necessary contacting suppliers to obtain the information</li>
<li>Follow up customer interaction as agreed using appropriate software</li>
<li>Processing Sales</li>
<li>Use the appropriate sales software to process orders</li>
</ul>

<h3>Customer Care</h3>

<ul>
<li>Deal with customer complaints in a sympathetic and supportive manner</li>
<li>Respond to customer contact through phone, fax or e-mail within 1 day</li>
<li>Ring existing customers to ensure that deliveries have taken place and also with regards to special offers</li>
<li>Deal with online customer 'chat' enquiries using appropriate software</li>
<li>Dealing with FAQ's</li>
</ul>

<h2>Hours</h2>

<p>Working hours when based in the office are 9am to 5.30pm, including a paid half hour lunch break. Hours when travelling will vary. Occasional overnight stays will be required.</p>

<h2>What can Safelincs offer you?</h2>
<p>We can offer you the opportunity to work in a forward thinking and progressive company. You will be joining a company that invests in their staff and as such we can offer you a rewarding career path.</p>

<h2>How to Apply</h2>
<p>Please send your CV and covering letter to <a href="mailto:jobs@safelincs.co.uk">jobs@safelincs.co.uk</a>.</p>
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    [TopBar] => <p>Meeting and developing existing and new large customers, giving presentations and meeting turnover targets. You will be expected to travel 2-3 days per week.</p>
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