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(
    [name] => cancellations
    [title] => Cancellations (Call-out & Training)
    [content] => <p>We keep our call-out charges to a minimum by covering most of our travel costs in the clearly publicised product and service charges. This means that if you are not in when we arrive or you cancel at short notice it becomes very costly to us, we therefore have to make a charge for any missed appointments or short notice cancellations.</p>
<h3>Servicing or Installation Appointments:</h3>
<p>If you let us know 48 hours in advance that you are not able to keep the planned appointment, we will re-arrange the appointment for you at no cost. However, if our engineers arrive on site as agreed and our customer is not in we will charge customers a £40 call out fee.</p>
<h3>Training Events:</h3>
<p>Training events require significant preparation and often include hotel stays for our trainers. We therefore charge the full training course costs if a training event is cancelled with less than 48 hours notice or if it is not attended.</p>
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