Array
(
    [name] => customer-care-person-jobold
    [title] => Customer Care Person
    [content] => <h1>Jobs at Safelincs — Customer Care Person</h1>
<h2>Role and Responsibilities</h2>
<h3>Answering Customer Calls</h3>
<ul class="roles">
<li>Taking customer calls and dealing with their enquiries in a professional manner</li>
<li>Furnishing the customer with requested details of a specific product, where necessary contacting suppliers to obtain the information</li>
<li>Ensuring that all enquiries are dealt with as quickly as possible</li>
<li>Deal with customer and company information with strict confidence</li>
<li>Required to work flexible hours between 8.00am and 6:00pm</li>
</ul>

<h3>Processing Sales</h3>
<ul>
<li>Process all sales through the appropriate software</li>
<li>Advise customer if desired item is out of stock</li>
<li>Ensure that all payment details are handled with care and that no details are retained</li>
<li>Provide customers with quotations and pro-forma invoices on request</li>
<li>Follow up any pro-forma invoices generated</li>
</ul>

<h3>Customer Care</h3>
<ul>
<li>Deal with customer complaints in a sympathetic and supportive manner</li>
<li>Respond to customer contact through phone, fax or e-mail within 1 day</li>
<li>Ring existing customers to ensure that deliveries have taken place and also with regards to special offers</li>
<li>Record and deal appropriately and quickly any errors in orders</li>
<li>Arrange the collection of any goods from customer</li>
<li>Track delayed parcels for customers on UK Mail</li>
</ul>

<div id="job-apply">
<h2>How to Apply</h2>
  Apply with a CV and covering letter to Mrs Dewick-Eisele at <a href="mailto:jobs@safelincs.co.uk">jobs@safelincs.co.uk</a>
</div>
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