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    [title] => Customer Sales Representative
    [content] => <h1>Jobs at Safelincs — Customer Sales Representative</h1>

<div id="job-overview">
<h2>Overview</h2>

The role consists of two parts:

<ul class="overview-list">	
<li>Part 1: Communicating and meeting with larger existing and potential customers to further develop relationships, increase sales volumes and help our clients find cost-effective fire safety solutions. You will travel approximately 2-3 days per week.</li>
<li>Part 2: In addition you will support the office based sales team with their incoming customer communication, deal with customer enquiries and generate sales through the appropriate systems.</li>
</ul>
<p>It is expected that over time part 1 of your role will develop and increase, while part 2 will reduce.</p>
<p>It is expected that you are working 2-3 days per week in Alford and 2-3 days per week travelling to customers</p>
<p>Target minimum turnover £180000 of new and maintained customers needs to be achieved to ensure costs are covered. An average gross profit margin of 25% must be exceeded. Exceptions must be approved by supervisor.</p>
</div>

<div class="job-roles">
<h2>Role and Responsibilities</h2>
<h3>Part 1</h3>
<ul class="roles">
<li>You are expected to work with and develop business/public/church and trade customers and to proactively call and visit them.</li>
<li>You will also follow up leads passed to you by sales team.</li>
<li>The sales methods applied must be ethical and follow the company style of Safelincs. We do not allow pressure selling or over-selling of fire safety equipment above the minimum legal requirements. Safelincs, however, encourages cross-selling and the pro-active identification of currently unmet needs of the customer.</li>
<li>Carry out formal and informal presentations to customers and at events.</li>
Coverage: UK
<li>Fulfil and invoice your customers’ orders, working closely with Account Manager who will support you in this task.</li>
<li>Large and new customer projects (>£4000) must be overseen by yourself to ensure successful completion.</li>
<li>Monitor the success of all your customer’s orders after completion by ringing the customer.
Larger customer’s orders need to be documented with project plans</li>
<li>The workload and strategy is planned together with supervisor. Communication with other staff involved in customer contact is important to avoid duplication of efforts</li>
<li>Record all customer interaction and calls in data bases shared with Stuart, MD, Account Manager and sales and servicing team. A daily report needs to be sent to these.</li>
<li>Report monthly on turnover gained, separated in ‘managed’ and ‘new’ customers</li>
<li>Your journeys are carried out with a pool car</li>
</ul>
<h4>Measurables</h4>
<ul class="roles">
<li>A minimum of 15 visits to customers in a month</li>
<li>A minimum of 200 calls to customers per month</li>
</ul>
<h3>Part 2</h3>
<h4>Answering Customer Calls</h4>
<ul class="roles">
<li>Taking customer calls and dealing with their enquiries in a professional manner</li>
<li>Furnishing the customer with requested details of a specific product, where necessary contacting suppliers to obtain the information</li>
</ul>
<h4>Processing Sales</h4>
<ul class="roles">
<li>Process all sales through the appropriate software</li>
</ul>
<h4>Customer Care</h4>
<ul class="roles">
<li>Deal with customer complaints in a sympathetic and supportive manner</li>
<li>Respond to customer contact through phone, fax or e-mail within 1 day</li>
<li>Ring existing customers to ensure that deliveries have taken place and also with regards to special offers</li>

</ul>
<h3>Hours and Location</h3>
<p>You are based in Alford, Lincolnshire and while not travelling you are required to work from the Alford office.</p>
<p>Working hours, when not travelling, 9am to 17:30 minimum, including half hour lunch break.</p>

</div>

<div id="job-apply">
<h2>How to Apply</h2>
  Apply with a CV and covering letter to Mrs Dewick-Eisele at <a href="mailto:jobs@safelincs.co.uk">jobs@safelincs.co.uk</a>
</div>
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