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    [name] => customer-service-team-leader-job
    [title] => Customer Service Team Leader
    [content] => <h2>Overview</h2>

<p>You will be responsible for dealing with customer enquiries and generating sales through email, telephone and our online chat system. You will also be responsible for leading our team of Customer Service Administrators to meet targets as well as carry out all regular HR related tasks. You will need a good understanding of IT and have good Maths and English skills.</p>

<h2>Roles and Responsibilities</h2>

<h3>Lead the team of Customer Sales Administrators</h3>

<ul>
<li>Support team with knowledge and advice</li>
<li>Support Operations Manager in meeting targets, monitoring communications and KPI achievements and mentoring staff to improve their individual KPIs</li>
<li>Monitor department inbox and share out tasks</li>
<li>Plan work pattern for best efficiency and service</li>
<li>Provide reports and statistics</li>
<li>Carry out all regular HR tasks including: back to work meetings, probation reviews, appraisals, recruitment</li>
<li>Identify training needs and organise training through correct channels</li>
<li>Ensure new staff are correctly and adequately inducted</li>
<li>Approve holidays, ensuring that there is adequate staff cover to provide required level of customer service</li>
<li>Monitor time sheets, manage and approve any overtime and ensure that time sheets are passed to Accounts on time for wage payments</li>
</ul>

<h3>Answering Customer Calls and Processing Sales</h3>

<ul>
<li>Deal with all customers in a professional manner across all platforms</li>
<li>Provide customers with quotes and product information</li>
<li>Deal with customer and company information with strict confidentiality</li>
<li>Process all sales through the appropriate software</li>
<li>Proactively contact customers to inform of out of stock etc</li>
<li>Provide customers with quotations and pro-forma invoices through Sage</li>
</ul>

<h3>Customer Care</h3>

<ul>
<li>Contact existing customers to check that they are happy with their orders</li>
<li>Proactively offer customers any relevant special offers</li>
<li>Deal with customer complaints in a sympathetic and professional manner</li>
<li>Take over customer calls from other sales team members where escalation is required</li>
</ul>

<p>You will be required to work within a rota of shifts, including some weekend and evening shifts. This role requires good organisational skills and the ability to work in a fast paced environment.</p>

<p><strong>Job Type:</strong> Full-time with some requirement to cover out of hours shifts (up to 9pm) and occasional weekend cover on a rota.</p>

<p><strong>Wage:</strong> Between £10.00 and £12.90 per hour, dependant on experience</p>

<p><strong>Location:</strong> Alford, Lincolnshire</p>

<h2>What can Safelincs offer you?</h2>

<p>We can offer you the opportunity to work in a forward thinking and progressive company. You will be joining a company that invests in their staff and as such we can offer you a rewarding career path. We have a reputation for having a great work environment and offer all staff perks such as staff outings and access to a variety of groups including massage sessions, film club and badminton.</p>

<p><strong>How to Apply:</strong> Please send your CV and covering letter to <a href="mailto:jobs@safelincs.co.uk">jobs@safelincs.co.uk</a>.</p>

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    [TopBar] => You will be responsible for dealing with customer enquiries and generating sales through email, telephone and our online chat system. You will also be responsible for leading our team of Customer Service Administrators to meet targets as well as carry out all regular HR related tasks. You will need a good understanding of IT and have good Maths and English skills.
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