Array
(
    [name] => dataWeProcess
    [title] => Data we Process
    [content] => <p>Processing data can mean collecting, storing and using your data. We only do so to perform tasks you want us to perform. These include one or more of the following:</p>
<ul>
  <li>Processing your orders, including delivery, servicing and installation, product recalls and warranties
    <ul>
      <li>name, address, telephone number, email</li>
    </ul>
  </li>
  <li>Sending you fire safety reminders you requested
    <ul>
      <li>mobile number, email</li>
    </ul>
  </li>
  <li>Offering product and after-sales support and returns
    <ul>
      <li>Email, telephone, any supporting information such as address</li>
    </ul>
  </li>
  <li>Maintaining your online fire safety logbook
    <ul>
      <li>Name, email</li></ul>
    </li>
  <li>Processing job applications
    <ul>
      <li>Any details shared in your CV, such as name, address, date of birth, etc.</li></ul>
    </li>
  <li>Newsletters (opt-in)
    <ul>
      <li>Email</li></ul>
    </li>
  <li>Safelincs Customer Survey (opt-in)
    <ul>
      <li>Email and product details</li></ul>
    </li>
  <li>TrustPilot (opt-in)
    <ul>
      <li>Email and order details</li></ul>
    </li>
  <li>Your public profile on our forum
    <ul>
      <li>The details in your user profile</li></ul>
    </li>
</ul>
<p>We do not store any payment data such as credit or debit card numbers on our servers. Instead, we use third party payment processors who have been vetted to meet the highest security standards.</p>
<p>To help prevent fraud and diagnose errors, your IP address may be recorded in our web logs.</p>
<p>We also process some data in a statistical manner through Google Analytics to understand how we can improve our web site for visitors and present products and information that is relevant and record visitors coming from adverts. IP addresses and referring URLs are used to achieve this.</p>
<p>We do not sell or share your data with any third parties. Some external companies are contracted by us to achieve tasks such as delivery and online payments and where we have to share customer information with them, this is covered by a Data Protection Contract.</p>
<p>We will only contact you to communicate with you about your order, product or service we offer or in any other situation you've specifically requested us to do so. We might also contact you if products you purchased from us or are serviced by us are due to be serviced again. We regard this as a step to keep you safe. Please let us know if you do not want to be reminded of service dates.</p>
<p>Most order information will be retained for 15 years. Because we deal with safety products and due to many items having extended warranty periods and the significance of possible safety recalls, we have come to the conclusion that it is in our customers' interests for us to securely store this data to be able to support them in the future. This data will not be used for any other purpose, including marketing, except where explicitly requested by you.</p>
<p>We do not record any telephone conversations, however, line managers will occasionally listen-in to conversations to help our staff improve their communication skills and level of service to you.</p>
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