General
easichange is part of the Safelincs group, and is dedicated to providing you with total satisfaction. If you have any suggestions, comments or complaints about our products or service then please email us at support@safelincs.co.uk
The Terms and Conditions of easichange do not affect your statutory rights.
Making a purchase is easy. Just browse our web site, choose the products that you wish to buy and click “buy now”, here you can pay online with debit / credit card.
Alternatively you can send us a written order together with a cheque.
If you pay with debit / credit card, we will ask you for the debit / credit card holder's address and you will be given the opportunity to state your delivery address if it is different to the card holder's address. You then continue to a secure page, where we will ask you for your credit card details. These details will only be known to the merchant bank handling the payment. After completing this section, you will be sent a confirmation of order.
We accept most major credit cards (Visa, Mastercard, Switch, Delta, JCB, American Express).
You may place an order and pay using your debit / credit card over the phone or via fax.
Shipping Your Goods
Orders placed before 14.30pm on a working day will be dispatched same day, lighter parcels up to 2.0kg are sent with Royal Mail and heavier shipments are sent on a “next working day” courier service.
Please note: after your order has been dispatched, you will receive a text message from our mother company Safelincs stating that your goods have left our warehouse. Please check the status of your package immediately before signing the receipt of the goods. If you see damage on the outer packaging, this must be noted on your copy of the delivery note and on the copy of the carrier. Otherwise you might not be able to receive a replacement or refund from us. You can also refuse damaged parcels without signing for these. If you add special delivery instructions, as for example 'please leave parcel in porch if not in', we cannot provide you with a proof of delivery, should the parcel go missing. We will, however, provide a proof of shipping, if requested. You are responsible for any losses suffered as a result of a parcel being left in a location at your specific request. If a customer is not in when delivery is attempted, the delivery driver/postman will leave a card with details of the local depot. Please ring the stated telephone number if required to do so on the card. Please note that if the parcel cannot be delivered after several days and has to be returned, we reserve the right to charge you a second delivery charge for re-delivery, should you still wish to receive the product. Alternatively, we might refund you and cancel the order.
Security
Your credit card transactions are handled by SagePay, one of the market leaders in secure online transactions. The transfer of the purchase details from the retailer's site to SagePay are encapsulated using SagePay's own encrypted and digitally-signed protocol. Any communication between the shopper and SagePay is encrypted to the maximum strength supported by the shopper's browser using 128 Bit encrypted sessions.
Shoppers are also protected from fraudulent use of their card in a "cardholder not present" environment by their card issuers. The card issuer provides the right for shoppers to dispute a transaction if the goods/services did not arrive or if the card was used fraudulently.
If you have any questions regarding security, please email us at support@safelincs.co.uk
Tax Charges
Our prices include UK VAT of % (VAT no GB827 6397 88).
Guarantee and Warranty
easichange products are guaranteed to be free from manufacuring defects for a period of 5 years. If you have any questions regarding the warranty, please do not hesitate to contact us at support@safelincs.co.uk
Cancellation Of an Order
You can cancel your order from the moment you order up to 30 days following the day you receive your goods. We will refund the sales price and the initial postage and packing charges within 14 days of receiving the goods back from you. You need to return the goods (used and unused) at your cost to us within the 30 days cancellation period. Should the goods not be returned to us within this cancellation period, we will collect the goods and deduct the direct costs of this return from your refund. Any returns within the UK must be directed to:-
easichange (Safelincs Ltd)
Unit 1, Farlesthorpe Road
Alford
Lincolnshire
LN13 9PS
United Kingdom
Should your goods arrive damaged, please notify us as soon as possible.
Complaints Procedure
Should you have any complaints, please let us know by e-mailing us at support@safelincs.co.uk and we will do our best to help you.
Your complaint will be treated in confidence and in line with our ISO 9001 procedures. We will acknowledge your complaint within 5 working days and will advise you about the length of time it will take to resolve the complaint. We will also keep you informed throughout the process.