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Customer Care Administrator
We are looking for a motivated person to join our team. Confidence speaking on the phone and good English and Maths skills are an advantage.
Answering Customer Calls
- Taking customer calls and dealing with enquiries in a professional manner
- Furnishing the customer with requested details of a specific product, where necessary contacting suppliers to obtain the information
Processing Sales
- Process sales through the appropriate systems
- Deal with customer and company information with strict confidence
- Provide customers with quotations and pro-forma invoices on request
- Follow up any pro-forma invoices
Customer Care
- Deal with customer complaints in a sympathetic and supportive manner
- Respond to customer contact through phone, fax or e-mail within 1 day
- Ring existing customers to ensure that deliveries have taken place and also with regards to special offers
Returns
- Process returns within procedural time-scales
- Carry out refunds
- Complete all relevant documentation
Required to work flexible hours between 8.00am and 6:00pm.
Full-time
Wage: Dependant on experience
Apply with CV and covering letter to jobs@safelincs.co.uk
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