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    [name] => team-leader-customer-service-administrator-job
    [title] => Team Leader Customer Service Administrator
    [content] => <h2>Overview</h2>

<p>You will be responsible for dealing with customer enquiries and generating sales through email, telephone and our online live customer support system. You will need a good understanding of IT and have good English and Maths skills.</p>

<p><strong>Location:</strong> Alford, Lincolnshire</p>

<h2>Roles and Responsibilities</h2>

<h3>Lead the team of Customer Sales Administrators</h3>
<ul>
<li>Support team with knowledge and advice</li>
<li>Support Operations Manager in meeting targets</li>
<li>Monitor department inbox and share out tasks</li>
<li>Plan work pattern for best efficiency and service</li>
<li>Provide reports and statistics</li>
<li>Carry out back to work meetings, probation reviews and appraisals</li>
<li>Approve holidays</li>
</ul>

<h3>Answering Customer Calls</h3>
<ul>
<li>Deal with all customers in a professional manner</li>
<li>Provide customers with quotes and product information</li>
<li>Deal with customer and company information with strict confidentiality</li>
</ul>

<h3>Processing Sales</h3>
<ul>
<li>Process all sales through the appropriate software</li>
<li>Proactively contact customers to inform of out of stock, etc</li>
<li>Provide customers with quotations and pro-forma invoices through Sage</li>
</ul>

<h3>Customer Care</h3>
<ul>
<li>Contact existing customers to check that they are happy with their orders</li>
<li>Proactively offer customers any relevant special offers</li>
<li>Deal with customer complaints in a sympathetic and professional manner</li>
</ul>

<p>You will be required to work within a rota of shifts, including some weekend and evening shifts. This role requires good organisational skills and the ability to work in a fast-paced environment.</p>

<p><strong>Job Type:</strong> Full-time with some requirement to cover out of hours shifts (up to 9pm) and occasional weekend cover on a rota.</p>

<p><strong>Wage:</strong> £9.80 per hour</p>

<h2>What can Safelincs offer you?</h2>

<p>We can offer you the opportunity to work in a forward thinking and progressive company. You will be joining a company that invests in their staff and as such we can offer you a rewarding career path. You will also get free drinks throughout the day as well as fruit, chocolate and biscuits!</p>

<h2>How to Apply</h2>

<p>Please send your CV and covering letter to <a href="mailto:jobs@safelincs.co.uk">jobs@safelincs.co.uk</a>.</p>
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    [TopBar] => <p>We are looking for a driven team leader to join our Sales Team. You will be responsible for dealing with customer enquiries and generating sales through emails, telephone and our online live customer support system.</p>
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