Array
(
    [name] => termsCmp
    [title] => Terms And Conditions Of Use > Safelincs Terms and Conditions applicable when Purchasing our Fire Safety Products
    [content] => <ul>
<li value="0"><a class="category_nav" href="/cmp/pages/termsCmp.html#advice">Our Advice Service</a> </li>
<li value="0"><a class="category_nav" href="/cmp/pages/termsCmp.html#shop">How To Shop</a>
<ul>
<li value="0"><a class="category_nav" href="/cmp/pages/termsCmp.html#prod">Find the product you want</a> </li>
<li value="0"><a class="category_nav" href="/cmp/pages/termsCmp.html#cart">Add to shopping cart</a> </li>
<li value="0"><a class="category_nav" href="/cmp/pages/termsCmp.html#check">Checkout and payment</a> </li>
<li value="0"><a class="category_nav" href="/cmp/pages/termsCmp.html#sec">Payment security</a> </li></ul></li>
<li value="0"><a class="category_nav" href="/cmp/pages/termsCmp.html#delivery">Delivery</a>
<ul>
<li value="0"><a class="category_nav" href="/cmp/pages/termsCmp.html#delCharge">Delivery Charges</a> </li>
<li value="0"><a class="category_nav" href="/cmp/pages/termsCmp.html#delInstructions">Special Delivery Instructions</a> </li>
<li value="0"><a class="category_nav" href="/cmp/pages/termsCmp.html#delTimes">Delivery times</a> </li></ul></li>
<li value="0"><a class="category_nav" href="/cmp/pages/termsCmp.html#warranty">Warranty, Faults and Transport Damages</a>
<ul>
<li value="0"><a class="category_nav" href="/cmp/pages/termsCmp.html#fault">Warranty and Faulty items</a> </li>
<li value="0"><a class="category_nav" href="/cmp/pages/termsCmp.html#transport">Transport Damage</a> </li></ul></li>
<li value="0"><a class="category_nav" href="/cmp/pages/termsCmp.html#cancel">Returns Policy</a> </li>
<li value="0"><a class="category_nav" href="/cmp/pages/termsCmp.html#service">Installation and Servicing of Fire Extinguishers</a> </li>
<li value="0"><a class="category_nav" href="/cmp/pages/termsCmp.html#recycle">Recycling ofuld electrical and electronic items (WEEE regulations)</a> </li>
<li value="0"><a class="category_nav" href="/cmp/pages/termsCmp.html#tax">Tax Charges</a> </li>
<li value="0"><a class="category_nav" href="/cmp/pages/termsCmp.html#complaints">Complaints Procedure</a> </li></ul><a name="advice" id="advice" /></a>
<h2>Our Advice Service</h2>
<ul>
<li value="0">We are here to help. We can provide you with help and guidance and direct you to relevant information. If you have any queries relating to the fire safety needs of your organisation, please contact us on 0800 6124841. Although we will always endeavour to give you the best possible advice, the responsibility for ensuring that you are adhering to fire safety legislation, building regulations, other regulations or best practice remains with you. </li></ul>
<ul>
<li value="0">There is regulation with regards to the maintenance of many fire safety products. Fire extinguishers, for example, must be serviced every 12 months. You are responsible for setting up any service and maintenance programmes required for your products purchased from us. However, to help you with this task, we offer a free reminder service after the checkout stage. Just register at this point which reminders you wish to receive. We also offer a free fire safety logbook. </li></ul>
<ul>
<li value="0">Please note that all mains-powered electrical fire safety equipment must be installed by trained electricians. 
<br />
<br /><a href="/Fire-Safety-Advice/">
<img width="173" height="30" border="0" alt="Fire Safety Advice" src="images/Advice_btn.jpg" /></a>
<p class="bullet"><a name="shop" id="shop" /></a> </p>
<h2>How To Shop </h2><a name="prod" id="prod" /></a>
<h3>Find the product you want</h3>
<ul>
<li value="0">Click on the relevant area of the website to take you to product options or </li>
<li value="0">Use the ‘search site’ option box and type in either product category, name, supplier
or specific model </li></ul><a name="cart" id="cart" /></a>
<h3>Order Product</h3>
<ul>
<li value="0">Select a product, choose the quantity and click ‘Add to basket’. Choose ‘continue shopping’ if you wish to continue shopping. To complete the order, please click ‘Complete order’</li>
<li value="0">You can also order by sending a fax to 01507 463288 showing your organisation's details and an order number or by ringing our staff on 0800 612 4841. You can of course send an order with the post to Safelincs Ltd, 33 West Street, Alford, LN13 9FX</li></ul>
<h3>Invoicing</h3>
<ul>
<li>All orders will be automatically shipped and invoiced once the order is received by us. Payment is due within 30 days from invoice date </li>
</ul>
<a name="delivery" id="delivery" /></a>
<h2>Delivery</h2>
<a name="delCharge" id="delivery" /></a>
<h3>Delivery Charges</h3>
<ul>
<li>The cost of shipping your goods depends on where you live and the total weight of the order. We also offer free shipping on several items, such as fire safes. When an item with "free shipping" has been added to an order, the whole order will then become free to ship. </li>
<li>Depending on the total weight of your order, there may be a bigger postage & packaging charge if you live in a "non-mainland" area of the UK. The table below outlines pricing for both "mainland" and "non-mainland" UK addresses. If you're unsure, see our list of "non-mainland" UK postcodes.</li>
<li>Note: All Fire Doors are custom made and have a delivery charge of £80.00 (+ VAT).</li>
</ul>

<span class="deliveryBody">
  <?php

include_once("static/includeBase_front.php");
include_once("routines/orderOperations.php");
dbConnect($dbA);

/* this page shows delivery charges to the customer */

//Get the current shipping rates
$shippingID = retrieveOption("defaultShipping");
$ratesResults = $dbA->retrieveAllRecordsFromQuery("SELECT zones.name AS sName, rates.sFrom AS sFrom, CEIL(rates.sTo) AS sTo, rates.price1 AS sPrice FROM jss_shipping_rates AS rates LEFT JOIN jss_zones AS zones ON rates.zoneID = zones.zoneID WHERE rates.shippingID = $shippingID");

$currentZone = '';
$numOfRates = 0;
$numOfZones = 0;
$ratesTable = array();

?>
  <link rel="stylesheet" href="/resources/_delivery.css" type="text/css" />
  
  <?php

for ($x = 0;$x<count($ratesResults);$x++) {

  //new Zone
  if ($currentZone != $ratesResults[$x]['sName']) {
  
    $currentZone = $ratesResults[$x]['sName'];
    $ratesTable[$numOfZones] = array();
    $numOfRates = 0;
    $numOfZones++;
  }
  
  $ratesTable[$numOfZones-1][] = array(
    'name' => $ratesResults[$x]['sName'],
    'from' => $ratesResults[$x]['sFrom'],
    'to' => $ratesResults[$x]['sTo'],
    'price' => $ratesResults[$x]['sPrice']
  );
  
  $numOfRates++;
  
}

?>
  <br>
  <table class="delCharge" cellspacing="0" cellpadding="6" border="0" width="100%">
    <tbody>
      <tr>
        <td class="title">
        <div>Weight Range (kg)</div>      </td>
  <?php for ($x=0;$x<count($ratesTable);$x++) { ?>
      <td class="title">
        <div>
          <?php if ($ratesTable[$x][0]['name'] == 'Non-Mainland UK') { ?>
            <span class="showPostcodes" style="text-decoration: underline; color: #0000FF; cursor: help;">
          <?php } ?>
          
          <?php echo $ratesTable[$x][0]['name']; ?>
          
          <?php if ($ratesTable[$x][0]['name'] == 'Non-Mainland UK') { ?>
            </span><span style="font-size: 12px;"> Includes Northern Scotland</span>
            <img style="margin: 3px 0 0 5px; cursor: pointer;" src="/shopimages/sections/thumbnails/info-small.png" class="showPostcodes" />
          <?php } ?>
          
          <span style="font-size: 12px; font-weight: normal;">(inc VAT)</span></div>
      </td>
  <?php } ?>
      </tr>
        
      <tr colspan="3" id="postcodes">
        <td colspan="<?php echo $x+1; ?>">
          <ul>
            <li>AB31-38, AB40-52, AB54-56, AB63</li>
            <li>IV1-28, IV30-32, IV36-56, IV63</li>
            <li>KA27-28</li>
          </ul>
          <ul>
            <li>KW1-17</li>
            <li>PA20-38, PA41-49, PA60-78</li>
            <li>PH4-44, PH49-50</li>
          </ul>
          <ul>
            <li>PO30-41</li>
            <li>TR21-25</li>
            <li>BT, HY, GS, IM, ZE, TDCU</li>
        </ul>      </td>
      </tr>
        
  <?php for ($x=0;$x<$numOfRates;$x++) { ?>
      <tr>
        <td class="subtitle">
        <div><?php echo $ratesTable[0][$x]['from']; echo ($ratesTable[0][$x]['to'] == '99999') ? '+' : ' to ' . $ratesTable[0][$x]['to']; ?></div>      </td>
      <?php for ($y=0;$y<$numOfZones;$y++) { ?>
        <td><?php global $optionsArray; ?>
        <div>£<?php echo number_format(round($ratesTable[$y][$x]['price'] * $optionsArray["GB_taxProportion"], 2), 2); ?></div>      </td>
    <?php } ?>
      </tr>
  <? } ?>
    </tbody>
    </table>
</span>

  <p><strong>Additional Notes</strong></p>
<ul>
  <li>Fire safes have free standard delivery, with additional, individually priced, options for delivery over steps or hand-carried deliveries.</li>
  <li>Fire doors have a one-off handling and delivery charge of £80.00 + VAT per order, regardless of the number of items contained within the order. This charge is displayed during the order process of your fire door.  We are not able to ship to some island locations and very remote locations without charging a surcharge. We will contact you should this be the case to allow you the choice of either cancelling the order or to agree to the surcharges.</li>
</ul>
<a name="delInstructions" id="delInstructions" /></a>
<h2>Special Delivery Instructions</h2>
<ul>
<li value="0">If you add special delivery instructions, please leave a signed piece of paper with the same instructions on the outside of your door, as the driver is otherwise not able to leave parcels eg in a porch etc. If you have left a delivery instruction to, for example, 'leave parcel in porch if not in', we cannot provide you with a proof of delivery, should the parcel go missing. We will, however, provide a proof of shipping, if requested. </li>
<li value="0">You are responsible for any losses suffered as a result of a parcel being left in a location at your specific request. <a name="delTimes" id="delTimes" /></a> </li></ul>
<h2>Delivery Times</h2>
<ul>
<li value="0">If goods are ordered before 2:30pm, we will usually despatch the same day. The cut off for pallet deliveries is 1pm.</li>

<li value="0">Most shipments are sent with next day delivery (working days only) transport. Lighter parcels up to 1.0 kg are sent with Royal Mail first class. Fire safes can take between 4 and 14 working days. Fire doors have a leadtime of 1 to 3 weeks, depending upon whether the door is standard or bespoke. Should we be out of stock of an item, we will inform you as soon as possible. </li>
<li value="0">Unfortunately, we cannot offer compensation for deliveries that are delayed.
</li>
<li value="0">Customers living in remote areas should note that some delivery/servicing/installation services may be affected, or not available. We will inform you as soon as possible of any potential problems. If you want to check before placing an order, please call us on 0800 6122946. </li>
<li value="0">Installations are carried out within 14 days. Servicing of fire extinguishers is carried out within 30 days. </li>
<li value="0">If a customer is not in when delivery is attempted, the delivery driver/postman will leave a card with details of the local depot. Please note that if the parcel cannot be delivered after several days and has to be returned, we reserve the right to charge you a second delivery charge for re-delivery, should you still wish to receive the product. </li></ul><a name="warranty" id="warranty" /></a>
<h2>Warranty, Faults and Transport Damages</h2>This policy is in addition to your statutory rights. <a name="fault" id="fault" /></a>
<h2>Warranty and faulty items</h2>
Most products are warranted for one year. Some products have longer warranty periods which will be stated on the product description on our site. If you find a product fault within the warranty period, please call us as soon as you can on 0800 6124841. Usually we will arrange collection of the faulty product. We will either send you a returns envelope, give you a collection number for you to arrange free collection with DHL or give you our freepost address to enable you to drop off the parcel at your local post office. Where appropriate, we will send out a replacement immediately and will inform you of what to do with the original item. Occasionally we will ask you to scrap the original item. In this case we might have to ask you for the serial number of the product.
<h2><a name="transport" id="transport" /></a>Transport damage</h2>
We would ask you to please check the condition of your package before signing for the receipt of the goods. If you see damage on the outer packaging, this must be noted on your copy of the delivery note and on the copy of the carrier. You can refuse damaged parcels without signing for these. If you find the transport damage after the carrier has left, please inform us instantly. If the claim is made on the same day as the delivery, we will still accept liability. Failure to note damage might affect replacement or refund from us for items damaged in transit. 
<a name="cancel" id="cancel" /></a> 
<h2>Returns Policy</h2> 
<p>You can cancel your order (or any part of it) for any reason before delivery or within 14 days from receipt of delivery. Email us or call us on 0800 6124841 if you have not received the goods yet or if you are in possession of the goods and are running close to the end of the 14 days or simply send us the goods with the return slip filled in.</p>
<p>Please pack the goods in their original packaging. The goods need to be in a re-sellable condition to be fully refunded.</p>
<p>We will refund the sales price and the initial postage and packing charges within 30 days of receiving the goods back from you. We do not charge a re-stocking fee.</p>
<p>You need to return the goods to us at your cost within two weeks following your cancellation. Should the goods not be returned within these two weeks, we will collect the goods and deduct the carrier charge of this return from your refund. </p>
<p>If you do not require the ordered goods at the point of delivery and you refuse the delivery for this reason, we can deduct the cost for the return shipment from your refund.</p>
<p>If you struggle to return large or heavy items, please contact us on 0800 6124841 and we will arrange collection of the goods. We will deduct the cost of this collection from your refund.</p>
<br />
<strong>Products which are made to measure or to customer specification (eg fire doors) can not be returned and refunded unless faulty.</strong>
<p>Any returns within the UK should be sent, together with your original order details, to: </p>
<br />Any returns within the UK should be sent, together with your original order details,
to: 
<br />
<br />Safelincs Ltd 
<br />33 West Street 
<br />Lincolnshire 
<br />LN13 9FX 
<br />United Kingdom
<a name="service" id="service" /></a>
<h2>Installation and Servicing of Fire Extinguishers</h2>
<p>We offer an optional nationwide (mainland UK) installation service, which includes extinguisher hanging, inspection, labelling and certification. Alternatively, customers can choose to install the extinguishers themselves but we strongly recommend that you carry out a careful visual inspection once you have received the extinguisher to ensure that there has been no transport damage, that the safety pin moves freely, that the pressure gauge needle (where applicable) is in the green and that you have received the correct extinguisher. Even though we inspect our extinguishers prior to shipment and are protecting them very carefully against transport damage, we will not issue pre-shipping inspection certificates, as extinguishers can be damaged in transit. The practice of issuing pre-shipping inspection certificates can be dangerous as it can make the customer believe that the extinguishers do not require a visual inspection by the customer on receipt of the extinguishers. </p>
<p>If you are a business you need to have the extinguishers serviced for the first time after 12 months and yearly thereafter. We offer extinguisher servicing nationwide on mainland UK. </p>
<p>Customers living in remote areas should note that some servicing/installation services may be affected, or not available. We will inform you as soon as possible of any potential problems. If you want to check before placing an order, please call us on 0800 6124841. </p>
<p>Installations of, for example, fire extinguishers are carried out within 14 days. Servicing of fire extinguishers is carried out within 30 days. </p>

<a name="recycle" id="recycle" /></a> 
<h2>Recycling of old electrical and electronic items (WEEE regulations)</h2>
<ul>
<li value="0">Safelincs Ltd has signed up to Valpak's WEEE Distributor Take-Back Scheme (Registration
ID: 3049, Reg No: 7370 as from 1.1.10). As a private householder you can drop off
your electronic and electrical waste at your municipal recycling centre when you
purchase new products from us. To find your nearest recycling centre, please
visit <a href="http://www.recycle-more.co.uk">www.recycle-more.co.uk</a>. </li>
<li value="0">Please note that Safelincs Ltd, as a member of the Distributor Take-Back Scheme
(DTS), do not accept expired electrical items like smoke alarms sent to our premises
by private households. </li>
<li value="0"> Safelincs is a registered ‘UK Battery Producer’ and contributes as such to a
disposal/recycling service for used portable batteries at your local recycling
centre. Our licence number with <a title="http://www.batteryback.org/battery-collection.html" href="http://www.batteryback.org/battery-collection.html">BatteryBack Plc</a> is BPRN00607. <a name="tax" id="tax" /></a> </li></ul>
<h2>Tax</h2>
Our prices include UK VAT of <?php echo retrieveOption("GB_taxstandard"); ?>% (VAT no GB827 6397 88). <a name="complaints" id="complaints" /></a>
<h2>Complaints Procedure</h2>
Should you have any complaints, please let us know by e-mailing us at <a href="mailto:complaints@safelincs.co.uk">complaints@safelincs.co.uk</a> and we will do our best to help you. Your complaint will be treated confidentially.
We will acknowledge your complaint within 5 working days and will advise you about
the length of time it will take to resolve the complaint. We will also keep you
informed throughout the process.
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